Shipping Policy

Last updated: 9 March 2026

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1. Shipping Locations

OneGym currently ships orders within Australia only.

We may expand shipping to international destinations in the future.

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2. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly longer.

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3. Shipping Times

Estimated delivery times vary depending on location but are typically:

• 2–7 business days for most Australian metropolitan areas

• 3–10 business days for regional areas

Delivery times are estimates and may vary due to courier delays or external factors.

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4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

Any applicable shipping costs will be shown before you complete your purchase.

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5. Tracking

Where available, tracking information will be provided once your order has been shipped.

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6. Delivery Issues

Once an order has been shipped, it is in the possession and control of the courier service. Any delays, delivery issues, or loss occurring after shipment are the responsibility of the courier.

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If you experience an issue with delivery, you should contact the courier directly using the tracking information provided to lodge an enquiry or claim.

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While OneGym is not responsible for courier related delivery issues once an order has been dispatched, we may assist where reasonably possible by providing shipment details or contacting the courier on your behalf.

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7. Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

OneGym is not responsible for delays or losses caused by incorrect address details.