Privacy Policy

Last updated: 9 March 2026

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1. Introduction

OneGym ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from www.onegym.net.au (the "Website").

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We handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Information We Collect

When you visit or use our Website, we may collect certain information about you.

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Personal Information You Provide. 

When you place an order through our online store, we may collect personal information including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment details (processed securely through third-party payment providers)

• Order history and purchase information

Payment information is processed by secure third-party payment providers and is not stored directly on our servers.

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Automatically Collected Information

When you browse our Website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website

This information helps us understand how visitors use our Website and improve our services.

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3. How We Use Your Information

We collect and use your personal information to:

• Process and fulfil orders

• Deliver purchased products

• Provide customer support

• Communicate about your order

• Improve our website and user experience

• Detect and prevent fraudulent transactions

• Comply with legal obligations

We do not sell your personal information to third parties.

 

4. Online Store and Payment Processing

Our online store is hosted on Wix. Wix provides the e-commerce platform that allows us to sell our products to you.

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Payments made through our Website may be processed by third-party payment providers including:

• Stripe

• Afterpay

 

These payment providers process payment transactions securely and may collect information necessary to complete the transaction. Their handling of your information is governed by their respective privacy policies.

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5. Analytics and Tracking

We use analytics tools to understand how visitors interact with our Website.

These may include:

• Wix Analytics

• Google Analytics

 

These tools may collect information such as:

• Pages visited

• Time spent on pages

• Device and browser type

• General geographic location

 

This information helps us improve the performance and functionality of our Website.

 

6. Cookies

Our Website uses cookies and similar tracking technologies.

Cookies are small files stored on your device that help websites recognise your browser and remember certain information.

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Cookies may be used to:

• Enable website functionality

• Improve website performance

• Analyse website traffic

 

You can choose to disable cookies through your browser settings, although some parts of the Website may not function properly.

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7. Sharing Your Information

We may share your personal information with trusted third parties only where necessary to operate our business, including:

• Website hosting providers (Wix)

• Payment processors (Stripe, Afterpay)

• Shipping and delivery providers

• Analytics providers (such as Google)

 

These third parties are only given the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

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8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our Website uses secure technologies and trusted third-party service providers to help protect your data.

However, no method of transmission over the internet is completely secure.

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9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy

• Maintain business and financial records

• Comply with legal obligations

 

10. Your Rights

You may request access to the personal information we hold about you and request corrections if that information is inaccurate.

To make a request, please contact us using the details below.

 

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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12. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Any updates will be published on this page with an updated revision date.

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14. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

OneGym
Website: www.onegym.net.au
Email: contact@onegym.net.au