Refund Policy

Last updated: 9 March 2026

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1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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2. Change of Mind Returns

We currently do not offer refunds for change of mind purchases.

Please ensure you review product details carefully before placing an order.

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3. Damaged or Faulty Items

If you receive a product that is:

• Faulty

• Damaged

• Incorrect

 

Please contact us within 7 days of receiving your order.

Include:

• Your order number

• A description of the issue

• Photos of the product if applicable

Email: contact@onegym.net.au

We will assess the issue and may offer:

• Replacement

• Repair

• Refund

 

4. Return Process

If a return is approved, we will provide instructions on how to return the item.

Returned items must be:

• Unused

• In original packaging (where possible)

 

5. Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your payment provider.

 

6. Return Shipping

If a product is confirmed to be faulty or incorrect, OneGym will cover the reasonable cost of return shipping.

For other approved returns, the customer may be responsible for return shipping costs.